We're available to assist you with closing your LuckyCash account should you choose to do so. Ensuring your satisfaction and safeguarding your security are paramount to us, and we recognize that there are times when ending your account may be necessary.
**Guidelines for Account Closure:**
- **Clear Any Outstanding Balances:**
Prior to initiating the account closure, it's critical to settle any existing debts. Utilize the LuckyCash mobile app to address all outstanding loans, confirming your account is cleared for closure.
2. **Submit a Closure Request:**
After resolving any outstanding loans, proceed to formally request account closure. Forward an email to help@luckycashmm.com from the email tied to your LuckyCash account, including:
- **Subject:** "Request to Close Account" – This allows us to swiftly process your request.
- **Body:** Confirm repayment of all loans via the app in your email's body. State your intention to close your account, and if you wish, include a brief explanation for your decision, as this can aid us in enhancing our services.
3. **Closure Confirmation and Process:**
Following your request, our support team will assess your account and get back to you within five business days. We'll verify if all prerequisites for account closure are satisfied and notify you when the process begins.
Closing your account initiates the irreversible deletion of all personal information, transaction records, and account specifics from our systems, meaning you will permanently lose access to your account and its data.
**Important Note:**
Deciding to close your account is a definitive action. Once deleted, your account cannot be reinstated, and all information will be permanently removed. We suggest backing up any important data or documents from your account before making your request.
Should you have any inquiries or require additional information about closing your account, please include these in your email. Our goal is to ensure a seamless and transparent closure process.
We're grateful for your time as a member of the LuckyCash family.